Diagnostics

PPoE_0_35

Your modem is capable of testing your DSL connection. The individual tests are listed below. If a test displays a fail status, press Rerun Diagnostic Tests at the bottom of this page to make sure the fail status is consistent. If the test continues to fail, press Help and follow the troubleshooting procedures.

Test the connection to your local network

Test your Ethernet Connection: PASS  Help

Test the connection to your DSL service provider

Test ADSL Synchronization: PASS Help
Test ATM OAM F5 segment ping: PASS Help
Test ATM OAM F5 end-to-end ping: PASS Help

Test the connection to your Internet service provider

Ping default gateway: FAIL Help
Ping primary Domain Name System server: FAIL Help